 |
|
| |
 |
| |
|
| |
|
| |
 History Types
of Hotels Major
Hotel chains (National & International) Types
of Collaboration Associations
in Hotel Industry Organizational
structure - Departments, Hierarchy pattern (With emphasis on operations & sales) Types
of Rooms, Room numberings Types
of F & B outlets, Table numbering |
| |
|
| |
 |
| |
|
| |
 |
| |
|
| |
|
| |
Guest
arrival & departure (individual and group) Change
of room Housekeeping
room discrepancy report Room
position Occupancy
Statistics |
| |
|
| |
|
| |
Providing
information Guest mail and messages Paging Telephone
handling Phonetic Codes |
| |
|
| |
|
| |
Need,
Sources and modes of reservation Making
reservation, amendment and cancellation Group
reservation Filing
of reservation correspondence |
| |
|
| |
|
| |
Request
and complaint handling Guest
history cards VIP
arrival, Action plan, checking a room Guest
supplies in room |
| |
|
| |
|
| |
Cashier –Guest
bill, modes of payment Safety
deposit lockers Foreign
currency exchange Allowance,
paid outs Bell
desk – Left Luggage Telephones-
Handling calls |
| |
|
| |
|
| |
Co-
ordination with other departments Mise-en-scene,
Mise-en-place KOT,
Bill and its payment -
Menu – different courses, types Different
types of breakfast Food
service- different types
Beverages- types / classification, Common cocktails and mocktails
Introduction to banquets Sanitation
safety and security |
| |
|
| |
|
| |
Fire Death Theft Unruly
guest Accident
/ Illness |
| |
|
| |
|
| |
Back
office organization Hotel
accounting |
| |
|
| |
|
| |
HTL
Automation Front office automation |
| |
|
| |
|
| |
Marketing
strategies Market
Research +Planning |
| |
|
| |
|
| |
Future
of Hotels |
| |
|
| |
Click here for more details |
| |
|
